Shipping policy

Introduction

Welcome to VitaUp. We’re committed to getting your wellness products to you quickly, safely, and at no extra cost. Our shipping policy ensures a smooth experience from the moment you place your order to the moment it arrives at your door.

Shipping Destinations

VitaUp ships to customers across the United States. 

Processing Time

All orders are processed within 1–2 business days after being placed.

Shipping Method and Delivery Time

We offer one standard shipping method, which is always free of charge. Estimated delivery within 4–5 business days after processing.

Shipping Costs

Shipping is completely free on all VitaUp orders. There are no hidden fees or handling charges—what you see is what you get.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your delivery’s progress from our door to yours.

Lost or Damaged Items

VitaUp is not responsible for packages lost or stolen after delivery has been confirmed by the carrier. If your package is marked as delivered but hasn’t arrived, we recommend checking with neighbors or your local post office first.

If your order arrives damaged, please contact us immediately at service@vitaup.org with your order number and a photo of the damaged item. We’ll review each case individually and work toward a fair solution.

Contact Us

If you have any questions about your order or our shipping policy, feel free to reach out to us at service@vitaup.org. We’re here to help make your VitaUp experience as smooth as possible.

Changes to This Policy

VitaUp reserves the right to update or modify this shipping policy at any time. We encourage customers to review it periodically to stay informed of any changes.